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Delivery:

  • All orders are charged in NZD.
  • Delivery can take 5-10 working days from the time the payment has been processed and in the account of Outdoor Top Toys. 

Return/Refund Policy:

  • If you are not 100% satisfied with your purchase we will happily accept your return under our 7 Day Money back Guarantee policy.
  • Refunds/returns do not apply to products that are on special or have been discounted.
  • Refunds/returns are not given to 'change of mind' sales. 
  • The conditions:
    • Contact us within 7 day from the purchase date on your invoice.
    • At you cost, correctly return the goods to our warehouse in as new condition with all packaging (internal and external), accessories and manuals complete and in as new condition and accompanied by the original sales invoice.
    • Outdoor Top Toys will refund the value of the goods as per the invoice and at our discretion (shipping cost is not included).
    • Our 7 Day Money Back Guarantee does not apply to Faulty or Damaged goods. Faulty or Damaged goods are processed under our Warranty Terms & Conditions
    • Please note a restocking fee may apply if the goods are returned damaged or not in the same condition they were originally shipped in.
  • Important:
    • DO NOT return the goods before first making contact with our Customer Service Team and receiving confirmation.
    • To correctly send the goods back to us please include ON the package(s);
      • Your Name
      • The "Order Number" from the transaction
      • Model name(s) and Accessories name(s) of the goods contained in each package
    • To correctly send the goods back to us please include INSIDE the package(s);
      • A printed original Invoice, or the Invoice number labelled adequately.
      • The goods, packaged and in equal condition to when they were originally shipped (all packaging, internal and external, accessories and manuals complete and in as new condition)
      • Goods must be returned correctly and received by us within 7 days from the purchase date on your invoice, otherwise they will not be accepted under the 7 Day Money Guarantee Policy.
    • For additional information on our return policies, please contact our Customer Service Team on email sales@outdoortoptoys.com.